Terms & Conditions for Sarva: Food & Parcel Delivery

Effective Date: 25 April 2026

Welcome to Sarva: Food & Parcel Delivery (“Sarva”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your use of our mobile application and services.

By using Sarva, you agree to these Terms. If you do not agree, please do not use the App.

1. Services Provided

Sarva provides:

• Food ordering and delivery services
• Parcel pickup and delivery services

We act as a platform connecting users with restaurants, vendors, and delivery partners.

2. User Eligibility

• You must be at least 18 years old to use the App
• You agree to provide accurate and complete information
• You are responsible for maintaining the confidentiality of your account

3. Account & Login

• Login is done via OTP verification
• You are responsible for any activity under your account
• Notify us immediately of unauthorized access

4. Orders & Payments

• All orders are subject to availability and acceptance
• Prices, delivery fees, and taxes are shown before checkout
• Payments may be processed via third-party payment providers
• Once an order is placed, it may not be canceled after confirmation (unless allowed)

5. Delivery Terms

• Delivery times are estimated, not guaranteed
• Delays may occur due to traffic, weather, or unforeseen issues
• You must be available at the delivery location
• Incorrect address or unavailability may lead to failed delivery

6. Parcel Service Rules

• Users must not send:
  • Illegal items
  • Hazardous or dangerous materials
  • Restricted or prohibited goods
• Sarva reserves the right to refuse or cancel such deliveries

7. Cancellations & Refunds

• Orders can only be canceled within a limited time window
• Refunds (if applicable) will be processed as per our policy
• No refund for:
  • Delivered orders
  • Incorrect address provided by user

8. User Conduct

You agree NOT to:

• Misuse the App
• Provide false information
• Harass delivery partners or vendors
• Use the platform for unlawful activities

9. Limitation of Liability

Sarva is not liable for:

• Quality of food provided by restaurants
• Delays beyond our control
• Loss or damage due to incorrect user input

Our role is limited to facilitating the service.

10. Third-Party Services

We may use third-party services for:

• Payments
• Analytics
• Notifications

We are not responsible for their policies or actions.

11. Termination

We reserve the right to:

• Suspend or terminate accounts
• Refuse service

if users violate these Terms.

12. Changes to Terms

We may update these Terms at any time. Continued use of the App means you accept the updated Terms.

13. Governing Law

These Terms shall be governed by the laws of India.

14. Contact Us

For any questions or concerns:

Email: support@sarvaa.store
App Name: Sarva: Food & Parcel Delivery

OWNED BY SARVA TECH SOLUTIONS