Effective Date: 31 July 2026
Welcome to Vahika. These Terms and Conditions ("Terms") govern your access to and use of the Vahika mobile application, website, and related services (collectively, the "Platform"). By creating an account, accessing, or using the Platform, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use the Platform.
Vahika is an online marketplace that enables users to order food, groceries, vegetables, fruits, beverages, and other products from restaurants, grocery stores, retailers, and delivery partners available on the Platform.
Vahika acts as a technology platform connecting customers with independent sellers and delivery partners.
You must:
Be at least 18 years of age or use the Platform under the supervision of a parent or legal guardian.
Provide accurate and complete registration information.
Keep your account credentials secure.
Be responsible for all activities conducted through your account.
Vahika reserves the right to suspend or terminate any account that provides false information or violates these Terms.
When registering with Vahika, you agree to:
Provide accurate information.
Update your information whenever required.
Maintain confidentiality of your password.
Immediately notify Vahika of any unauthorized access.
Vahika shall not be liable for losses resulting from unauthorized use of your account.
Vahika provides services including but not limited to:
Food ordering
Grocery ordering
Fresh fruits and vegetables
Beverage delivery
Scheduled deliveries (where available)
Home delivery through delivery partners
Availability of products and services may vary depending on your location.
To provide accurate delivery services, Vahika requires access to your device location.
By using the Platform, you consent to:
Collection of your precise or approximate location.
Real-time location during order placement and delivery.
Use of location for address detection, delivery tracking, fraud prevention, and service improvements.
You may disable location permissions in your device settings; however, certain features may not function properly.
Orders are subject to acceptance by the respective restaurant or seller.
An order may be cancelled due to:
Product unavailability
Store closure
Incorrect pricing
Technical issues
Delivery partner unavailability
Suspected fraudulent activity
Vahika reserves the right to refuse or cancel any order.
Prices displayed on the Platform may include:
Product price
Delivery charges
Platform fees
Packaging charges
Taxes (GST where applicable)
Prices may change without prior notice.
Payments may be made through:
UPI
Debit Cards
Credit Cards
Net Banking
Digital Wallets
Cash on Delivery (where available)
Payments are processed through secure third-party payment gateways.
Vahika does not store your complete payment card information.
Customers may cancel an order only before the restaurant or seller begins preparation or processing.
Once preparation or packing has started, cancellation may not be permitted.
Vahika reserves the right to levy cancellation charges where applicable.
Refunds may be issued in situations including:
Failed payment with amount deducted
Order cancellation by Vahika
Restaurant unable to fulfill the order
Missing items
Damaged products
Incorrect delivery
Approved refunds will generally be processed within 5–10 business days depending on the payment method.
Refund timelines may vary based on banks or payment service providers.
Estimated delivery times are approximate.
Delays may occur due to:
Weather
Traffic
Festivals
Public holidays
High demand
Force majeure events
Vahika does not guarantee delivery within a specific timeframe.
Customers should ensure someone is available to receive the order.
Repeated delivery failures may result in cancellation without refund where permitted.
Restaurants and sellers are responsible for:
Product descriptions
Ingredients
Nutritional information
Allergens
Product images
Pricing
Availability
Vahika does not guarantee that product descriptions are always accurate or complete.
Customers are responsible for checking ingredients before ordering.
If you have food allergies or dietary restrictions, contact the restaurant before placing your order.
Vahika is not responsible for allergic reactions caused by food supplied by restaurants.
You agree not to:
Use the Platform unlawfully.
Provide false information.
Misuse promotions or coupons.
Abuse delivery personnel.
Upload harmful or illegal content.
Attempt unauthorized access to the Platform.
Reverse engineer or interfere with Platform functionality.
Coupons are subject to:
Validity periods
Minimum order values
Store-specific restrictions
One-time use where applicable
Vahika reserves the right to modify or withdraw offers without prior notice.
Users may submit reviews based on genuine experiences.
Reviews containing offensive, abusive, defamatory, misleading, or unlawful content may be removed.
All content on the Platform including:
Logo
Name
Graphics
Software
Text
Designs
Icons
is owned by or licensed to Vahika and protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or modify any content without prior written permission.
The Platform may integrate with third-party services including payment gateways, maps, and communication providers.
Vahika is not responsible for third-party services or their policies.
Your use of the Platform is also governed by the Vahika Privacy Policy.
By using the Platform, you consent to the collection, processing, and use of your information as described in the Privacy Policy.
To the maximum extent permitted by law, Vahika shall not be liable for:
Indirect damages
Consequential damages
Loss of profits
Loss of data
Delayed deliveries
Restaurant errors
Product quality issues beyond its reasonable control
Technical interruptions
You agree to indemnify and hold harmless Vahika, its directors, employees, partners, delivery personnel, and affiliates against claims arising from:
Violation of these Terms
Misuse of the Platform
Violation of applicable laws
Infringement of third-party rights
Vahika may suspend or terminate your account if:
These Terms are violated.
Fraudulent activity is detected.
Illegal conduct is suspected.
Payment abuse occurs.
Termination may occur without prior notice where permitted by law.
Vahika shall not be liable for delays or failure to perform due to events beyond its reasonable control, including natural disasters, strikes, pandemics, government actions, internet failures, or other unforeseen circumstances.
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts where Vahika's registered office is located.
Vahika may revise these Terms at any time.
Updated Terms will become effective upon publication on the Platform.
Continued use of the Platform constitutes acceptance of the updated Terms.
If you have any questions regarding these Terms and Conditions, please contact us:
Vahika Support
Email: support@vahika.co.in
We will make reasonable efforts to respond to your queries promptly.
By registering, accessing, or using Vahika, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
