Effective Date: 31 July 2026
Welcome to Vahika ("Vahika", "we", "our", or "us").
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the Vahika mobile application, website, and related services (collectively, the "Platform").
By using the Platform, you agree to the collection and use of your information in accordance with this Privacy Policy.
We may collect the following categories of information:
When you create an account or place an order, we may collect:
Full name
Mobile number
Email address
Delivery addresses
Billing address
Profile information
Date of birth (if voluntarily provided)
To provide delivery services, we collect your location information, including:
Precise GPS location
Approximate location
Background location (only if you grant permission and where required for app functionality)
Location information is used for:
Detecting your delivery address
Order delivery
Live order tracking
Finding nearby restaurants and stores
Fraud prevention
Improving our services
You can disable location access from your device settings, although certain features may not work correctly.
We collect information related to your orders, including:
Ordered items
Restaurant or store details
Order history
Payment status
Delivery instructions
Delivery preferences
Payments are processed through secure third-party payment providers.
We may collect:
Payment method
Transaction ID
Payment status
Vahika does not store your complete debit card, credit card, or banking credentials.
We may automatically collect:
Device model
Operating system
App version
Device identifiers
IP address
Browser type
Network information
Crash reports
App performance data
We may collect information about how you use the Platform, including:
Pages visited
Search history
Time spent in the app
Click activity
Features used
App interactions
We use your information to:
Create and manage your account
Process and deliver orders
Provide customer support
Process payments
Send order updates and notifications
Verify your identity
Detect fraud and abuse
Improve our Platform and services
Personalize your experience
Recommend restaurants and products
Conduct analytics
Comply with legal obligations
We may send:
Order confirmations
Delivery updates
OTP verification messages
Customer support communications
Service announcements
Promotional offers (where permitted)
You may opt out of promotional communications through your account settings or by following the unsubscribe instructions provided.
Our Platform may use cookies and similar technologies to:
Keep you signed in
Remember your preferences
Improve performance
Measure analytics
Enhance security
You may manage cookie preferences through your browser settings where applicable.
We may share your information with:
To prepare and fulfill your order, we may share:
Name
Delivery address
Phone number
Order details
Delivery instructions
To complete delivery, we may share:
Name
Contact number
Delivery location
Order information
Payment-related information is shared with authorized payment gateways to process transactions securely.
We may engage trusted third parties to assist with:
Cloud hosting
Customer support
Analytics
Notifications
SMS and email services
Technical support
These providers are required to protect your information and use it only for authorized purposes.
We may disclose your information when required by law, court order, or lawful government request, or to protect our legal rights and the safety of our users.
We retain personal information only for as long as necessary to:
Provide our services
Meet legal and regulatory obligations
Resolve disputes
Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized, subject to applicable law.
We implement reasonable technical and organizational measures to protect your information, including:
Encryption of data in transit where appropriate
Secure servers
Access controls
Authentication mechanisms
Regular monitoring and security practices
While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Subject to applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Update your profile
Request deletion of your account and certain personal information
Withdraw consent where processing is based on consent
Request information about how your data is processed
Some requests may be limited where we are required to retain information for legal, regulatory, or security purposes.
You may request deletion of your Vahika account through the app (if available) or by contacting us at:
After verification, we will process your request in accordance with applicable laws. Certain information may be retained where required for legal, tax, fraud prevention, or dispute resolution purposes.
The Platform is intended for users who are at least 18 years of age or who use the Platform under the supervision of a parent or legal guardian.
We do not knowingly collect personal information from children in violation of applicable law. If we become aware of such collection, we will take reasonable steps to delete the information.
Our Platform may contain links to or integrate with third-party services, including payment providers and map services.
These third parties have their own privacy policies. Vahika is not responsible for the privacy practices or content of third-party services.
We may update this Privacy Policy from time to time.
Any changes will become effective when the updated Privacy Policy is published on the Platform. Continued use of the Platform after the changes are posted constitutes acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Vahika Support
Email: support@vahika.co.in
By using the Vahika Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
