Privacy Policy for Sarva: Food & Parcel Delivery

Effective Date: 25 April 2026

Sarva (“we”, “our”, or “us”) operates the Sarva: Food & Parcel Delivery mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using Sarva, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Phone number (for OTP login)
• Email address (if provided)
• Delivery addresses

b. Location Information

• Precise or approximate location to:
  • Show nearby restaurants/services
  • Enable delivery services

c. Order Information

• Food orders and parcel delivery details
• Transaction history

d. Device & Usage Information

• Device type and OS
• App usage data (for improving performance)
• Log data (IP address, crash reports)

2. How We Use Your Information

We use your data to:

• Provide food ordering and parcel delivery services
• Process and manage orders
• Enable real-time order tracking
• Improve app functionality and user experience
• Communicate updates, offers, and support
• Ensure security and prevent fraud

3. Sharing Your Information

We may share your information with:

• Delivery Partners (to fulfill orders)
• Restaurant/Vendor Partners (to process your orders)
• Service Providers (payment gateways, analytics, hosting)
• Legal Authorities (if required by law)

We do not sell your personal data to third parties.

4. Data Security

We implement appropriate security measures to protect your data, including:

• Secure servers
• Encrypted communication (HTTPS)
• OTP-based authentication

However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

6. Your Rights

You may:

• Access or update your information
• Request deletion of your account/data
• Opt out of promotional communications

To make a request, contact us at: support@sarvaa.store

7. Permissions Used

Sarva may request the following permissions:

• Location – for delivery and nearby services
• Phone – for OTP verification
• Storage (if applicable) – for app functionality

8. Children’s Privacy

Sarva is not intended for users under the age of 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our official page.

10. Contact Us

If you have any questions about this Privacy Policy, contact us:

Email: support@sarvaa.store
App Name: Sarva: Food & Parcel Delivery

Legal Enitity :- SARVA TECH SOLUTIONS