Refund Policy for Sarva: Food & Parcel Delivery

Effective Date: 25 April 2026

Sarva (“we”, “our”, or “us”) aims to provide a smooth and reliable delivery experience. This Refund Policy explains when refunds may be issued for food orders and parcel deliveries made through our app.

1. Food Orders

Eligible for Refund

You may be eligible for a refund in the following cases:

• Order was not delivered
• Order was cancelled by Sarva or the restaurant
• You were charged but the order was not confirmed
• Wrong or incomplete order received (subject to verification)

Not Eligible for Refund

Refunds will generally NOT be provided if:

• The order was successfully delivered
• Incorrect address or contact details were provided
• You were unavailable at the time of delivery
• Delay occurred due to reasons beyond our control (traffic, weather, etc.)

2. Parcel Deliveries

Eligible for Refund

• Parcel pickup/delivery was not completed
• Service was cancelled before pickup
• Payment was deducted but service not provided

Not Eligible for Refund

• Parcel successfully delivered
• Incorrect delivery details provided
• Restricted or prohibited items submitted
• Failed delivery due to recipient unavailability

3. Cancellations

• Orders can only be canceled within a limited time window after placing
• Once preparation or pickup has started, cancellation may not be possible

4. Refund Process

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method
• In some cases, refunds may be provided as app credits