Effective Date: 31 July 2026
At Vahika, we strive to provide a smooth and reliable delivery experience. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled and refunds may be issued.
By using the Vahika platform, you agree to this policy.
You may cancel your order only before the restaurant or seller has started preparing, processing, or packing it.
Once preparation or packing has begun, the order cannot normally be cancelled, as the products may already be in production or allocated for delivery.
For grocery, fruit, and vegetable orders, cancellation is generally not available after the seller has confirmed and begun processing the order.
Vahika may cancel an order for reasons including, but not limited to:
Product or item is unavailable.
Restaurant or seller is closed.
Delivery partner is unavailable.
Technical or system issues.
Payment could not be verified.
Incorrect pricing or product information.
Suspected fraudulent or unauthorized activity.
Delivery address is outside the service area.
If Vahika cancels an order after successful payment, the eligible amount will be refunded in accordance with this policy.
You may be eligible for a full or partial refund in situations such as:
Payment was successful, but the order was not confirmed.
Your order was cancelled by Vahika, the restaurant, or the seller.
You received the wrong item.
One or more ordered items were missing.
Products were damaged or spoiled at the time of delivery.
Food or grocery items were delivered in an unusable condition.
Your order could not be delivered due to reasons attributable to Vahika or its partners.
Refund requests may require supporting information, such as photographs or a description of the issue.
Refunds may not be provided in the following cases:
You entered an incorrect delivery address.
You were unavailable to receive the order after reasonable delivery attempts.
The order was refused at the time of delivery without a valid reason.
The issue relates to a personal taste or preference rather than a defect or error.
Minor delays caused by traffic, weather, festivals, or other circumstances beyond reasonable control.
Products match the description and were delivered in good condition.
Food, fruits, vegetables, dairy products, bakery items, and other perishable goods are generally non-returnable once delivered.
However, if such items are damaged, spoiled, expired, or incorrect upon delivery, Vahika may, after review, offer an appropriate refund, replacement, or other resolution.
If only part of your order is affected—for example, a missing or damaged item—you may receive a refund for the affected item(s) rather than the full order amount.
If your payment is deducted but:
the order is not placed,
the transaction fails, or
you are charged more than once for the same order,
the eligible amount will be refunded after verification.
Approved refunds will be initiated using the original payment method wherever possible.
Estimated processing times are:
UPI: 1–5 business days
Debit/Credit Cards: 5–10 business days
Net Banking: 5–10 business days
Wallets: As per the respective wallet provider's processing time
Actual credit timelines may vary depending on your bank or payment service provider.
For Cash on Delivery orders:
If the order is cancelled before payment, no refund is applicable.
If a refund is approved after payment, it may be processed through bank transfer, UPI, or another mutually agreed payment method after verification.
If you experience an issue with your order, please contact us as soon as possible with:
Order ID
Registered mobile number
Description of the issue
Supporting photographs (if applicable)
Prompt reporting helps us investigate and resolve issues more efficiently.
Vahika reserves the right to investigate refund requests and may request additional information before making a decision.
Fraudulent or abusive refund requests may be rejected, and appropriate action, including suspension or termination of the user account, may be taken.
Vahika may update this Refund & Cancellation Policy from time to time. Any changes will become effective when the revised policy is published on the Platform.
Continued use of the Platform after such updates constitutes acceptance of the revised policy.
If you have any questions regarding this Refund & Cancellation Policy or wish to request a refund, please contact us:
Vahika Support
Email: support@vahika.co.in
We will make reasonable efforts to review and respond to your request promptly.
