Shipping & Delivery Policy for Sarva: Food & Parcel Delivery

Effective Date: 25 April 2026

Sarva (“we”, “our”, or “us”) provides food and parcel delivery services through partner restaurants, vendors, and delivery partners. This policy explains how delivery (shipping) works in our app.

1. Delivery Scope

Sarva currently provides:

• Food delivery from nearby restaurants
• Parcel pickup and delivery services within serviceable areas

Delivery is available only in selected locations where our service is active.

2. Delivery Time

• Estimated delivery time is shown at checkout
• Actual delivery time may vary due to:
  • Traffic conditions
  • Weather issues
  • Restaurant preparation time
  • Delivery partner availability

We always aim to deliver as quickly as possible.

3. Delivery Charges

• Delivery charges may vary based on:
  • Distance
  • Order value
  • Demand and availability

All applicable charges are shown before placing the order.

4. Order Tracking

Users can track their orders in real time through the app once the order is confirmed and assigned to a delivery partner.

5. Delivery Attempts

• Delivery partners will attempt to deliver the order at the provided address
• If the user is unavailable or unreachable, the order may be marked as failed
• Additional charges may apply for re-delivery (if applicable)

6. Incorrect Address

Sarva is not responsible for delays or failed delivery due to:

• Incorrect address
• Incomplete delivery details
• Unreachable contact number

7. Parcel Delivery Terms

For parcel services:

• Items must be properly packed by the sender
• We do not accept illegal or restricted items
• Delivery timelines depend on distance and availability