Effective Date: 31 July 2026
At Vahika, we are committed to delivering food, groceries, fruits, vegetables, beverages, and other eligible products quickly and safely. This Shipping & Delivery Policy explains how deliveries are handled when you place an order through the Vahika platform.
By using the Vahika platform, you agree to this Shipping & Delivery Policy.
Vahika provides delivery services through its own delivery personnel and/or independent delivery partners.
Delivery services are available only in locations where Vahika operates. Service availability may vary depending on your delivery address.
Orders can only be delivered to addresses located within Vahika's serviceable areas.
If your delivery address falls outside our delivery zone, your order may be declined or cancelled.
Once your order is confirmed:
The restaurant or seller begins preparing or packing your order.
A delivery partner is assigned (subject to availability).
Your order is dispatched for delivery.
Processing times may vary depending on the restaurant, seller, order volume, and product availability.
Estimated delivery times shown in the app are approximate and are provided for convenience only.
Actual delivery times may vary due to factors such as:
Traffic conditions
Weather conditions
Public holidays
Festivals
High order volumes
Store or restaurant preparation time
Delivery partner availability
Road closures or other unforeseen events
Vahika does not guarantee delivery within the estimated time displayed.
Delivery charges may vary based on:
Delivery distance
Order value
Delivery location
Time of day
Peak demand
Promotional offers
Applicable delivery charges will be displayed before you confirm your order.
Customers are responsible for providing:
A complete and accurate delivery address
Correct contact information
Delivery instructions, if required
Vahika is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
Our delivery partner will make reasonable efforts to deliver your order.
If the customer cannot be contacted or is unavailable after reasonable delivery attempts, the order may be cancelled or marked as undeliverable. Refund eligibility will be determined in accordance with our Refund & Cancellation Policy.
Where available, customers may choose contactless delivery.
The delivery partner may leave the order at the designated safe location specified by the customer. Once the order is delivered to the agreed location, responsibility for the order transfers to the customer.
Customers are encouraged to inspect their order at the time of delivery.
If you receive:
Incorrect items
Missing items
Damaged products
Spoiled or expired products
Open or tampered packaging
please report the issue to Vahika Customer Support as soon as possible with your order details and, where applicable, supporting photographs.
Food, fruits, vegetables, dairy products, bakery items, and other perishable goods should be consumed or stored appropriately immediately after delivery.
Vahika is not responsible for deterioration resulting from improper storage or delayed consumption after successful delivery.
While we strive to deliver orders promptly, delays may occur due to circumstances beyond our reasonable control, including:
Severe weather
Heavy traffic
Public events
Government restrictions
Natural disasters
Technical issues
Force majeure events
Vahika will make reasonable efforts to keep customers informed of significant delays.
An order may be considered undeliverable if:
The delivery address is incorrect or incomplete.
The customer is unavailable after reasonable contact attempts.
Delivery cannot be completed due to safety or access restrictions.
The customer refuses to accept the order without a valid reason.
In such cases, refund eligibility will be determined in accordance with the applicable Refund & Cancellation Policy.
Ownership and responsibility for the products pass to the customer upon successful delivery at the provided delivery address or designated contactless delivery location.
Vahika may revise this Shipping & Delivery Policy from time to time.
Updated versions will become effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of the revised policy.
If you have any questions regarding this Shipping & Delivery Policy or your delivery, please contact us:
Vahika Support
Email: support@vahika.co.in
We will make reasonable efforts to assist you with your delivery-related queries.
