Cancellation Policy for Sarva: Food & Parcel Delivery

Effective Date: 25 April 2026

Sarva (“we”, “our”, or “us”) aims to provide fast and reliable delivery services. This Cancellation Policy outlines the rules and conditions for canceling food orders and parcel deliveries placed through our app.

1. Food Orders Cancellation

Before Confirmation

• Orders can be canceled freely before confirmation by the restaurant.

After Confirmation

• Once the restaurant has accepted and started preparing the order, cancellation may not be allowed.
• In some cases, cancellation requests may be reviewed, but charges may apply.

2. Parcel Delivery Cancellation

Before Pickup

• Parcel delivery can be canceled before the delivery partner is assigned or pickup has started.

After Pickup

• Once the parcel has been picked up, cancellation is not allowed.

3. Cancellation by Sarva or Partners

Sarva reserves the right to cancel orders in cases such as:

• Restaurant/vendor unavailable
• Delivery partner unavailable
• Incorrect or incomplete address
• Technical or operational issues

In such cases, eligible refunds will be processed as per our Refund Policy.

4. Cancellation Charges

• Cancellation may be free within the allowed time window
• If cancellation is requested after processing has started, partial or full charges may apply

5. How to Cancel

• Orders can be canceled directly within the app
• Or by contacting support:
  📧 support@sarvaa.store

6. Important Notes

• Repeated misuse of cancellation may result in account restrictions
• Sarva reserves the right to modify this policy at any time