Effective Date: 31 July 2026
At Vahika, we aim to provide a smooth and reliable ordering experience. This Cancellation Policy explains when and how orders may be cancelled by customers or by Vahika.
By using the Vahika platform, you agree to this Cancellation Policy.
Customers may request to cancel an order only before the restaurant, store, or seller has started preparing, processing, or packing the order.
Once preparation or packing has begun, cancellation requests may not be accepted because the order is already being fulfilled.
Food orders are prepared immediately after confirmation. Therefore:
Orders may be cancelled only before the restaurant begins preparation.
Once food preparation has started, cancellations are generally not permitted.
If cancellation is approved after preparation has begun, cancellation charges may apply where permitted by law.
Orders for groceries, fruits, vegetables, and other daily essentials may be cancelled only before the seller begins processing or packing the order.
After processing or packing has started, cancellation requests may not be accepted.
Vahika reserves the right to cancel any order under circumstances including, but not limited to:
Item or product is out of stock.
Restaurant or seller is temporarily unavailable.
Delivery partner is unavailable.
Incorrect pricing or product information.
Payment could not be verified.
Technical or system errors.
Fraudulent or suspicious activity.
Delivery location is outside the serviceable area.
Government restrictions, natural disasters, or other force majeure events.
If payment has already been made for an order cancelled by Vahika, the eligible refund will be processed in accordance with the Refund Policy.
An order may be cancelled if:
The customer is unavailable after reasonable delivery attempts.
The delivery address provided is incorrect or incomplete.
The delivery cannot be completed due to safety or access restrictions.
The customer refuses to accept the order without a valid reason.
In such cases, refunds may not be available.
Depending on the stage of order processing, cancellation charges may apply.
Any applicable charges will be communicated before the cancellation is completed, where feasible.
If an order using a promotional coupon or discount is cancelled:
The promotional offer may be forfeited.
Discount coupons may not be reinstated unless otherwise specified in the promotion's terms.
You can request cancellation by:
Using the cancellation option available in the Vahika mobile application (if available), or
Contacting Vahika Customer Support before the order begins preparation or processing.
Cancellation requests are subject to verification and approval based on the order status.
Vahika reserves the right to refuse cancellation requests if:
The order has already entered preparation or packing.
The order has been dispatched for delivery.
The cancellation request violates this policy.
Fraudulent or abusive activity is suspected.
Vahika may update this Cancellation Policy from time to time. Any changes will become effective upon publication on the Platform.
Continued use of the Platform after updates constitutes acceptance of the revised policy.
If you have any questions regarding this Cancellation Policy or need assistance with an order cancellation, please contact us:
Vahika Support
Email: support@vahika.co.in
We will make reasonable efforts to respond to your request as quickly as possible.
